Product support
Get help setting up your CEMANTA camera or video doorbell, fixing a connection issue, or finding a missing part.
Help with your device
Choose the issue you’re having to see what to check first.
Setup guides and manuals Find the instructions for your model.
- Check the device label or box for the exact model number.
- Use the app named on your packaging or in the quick-start guide.
For PC52 cameras with Emanta listed on the box or in the quick-start guide. Open the PC52 setup guide.
Fix a connection problem Pairing failed or the device appears offline.
- Check power or battery charge.
- Check Wi-Fi reception at the device. For a SIM model, check reception and plan status.
- If it’s still offline, note the error message and contact support.
Check notifications and recordings Missing alerts or unable to find an event.
- Check whether you can open the device’s live view. If the device is offline, start with the connection checks.
- For missing notifications, check both the phone’s notification permissions for the app and the device’s alert settings in the app.
- For missing recordings, check the selected date and recording source. Available recording options depend on your model and settings.
Report a missing or damaged part Identify what’s missing or arrived damaged.
- Check the parts list in your model’s guide. Note the name and quantity of the part you need.
- If you bought it on Amazon, open the order and look for Get Product Support. Use the replacement-part option if it’s available for that order.
- If the option isn’t available, contact support with the device model and a description of the part.